Privacy Policy

At Cleaneyes, we are committed to protecting your privacy and respecting your personal data. This privacy policy describes the types of data we collect, how we use it, and your data protection rights.

1. Data Controller

The controller of personal data is:

Company name: Cleaneyes SARL
Registered office: OMNILUXE
Contact: Info.cleaneyes.com
2. Data Collected
We collect different categories of personal data when you use our website, make a purchase, or subscribe to our newsletter, including:

Identification data: Last name, first name, email address, telephone number.
Order data: Delivery address, payment information.
Browsing data: IP addresses, browser type, pages visited, length of visit.
Contact data: Messages sent via our contact form.
3. Purposes of Processing

The personal data collected is used for the following purposes:

Order management: Processing purchases, managing deliveries, and tracking orders.
Customer service: Answering your questions, processing return or exchange requests.
Marketing: Sending newsletters, promotional offers, and information about our products (with your prior consent).
Analysis and improvement: Analysis of the use of the site to improve our services and your user experience.
4. Legal basis for Processing

The processing of your personal data is based on the following legal bases:

Performance of a contract: Processing necessary for the management of your orders and the provision of services.
Consent: Sending newsletters and promotional offers with your prior consent.
Legal obligations: Compliance with the legal obligations to which we are subject.
Legitimate interests: Improvement of our services and analysis of the use of the site.
5. Data Retention

We retain your personal data for the period necessary to fulfill the purposes for which they were collected, and in accordance with the legal obligations in force:

Order data: 5 years after the order date.
Contact data: Until you unsubscribe from our newsletter.
Browsing data: Maximum 13 months.
6. Data Sharing

We do not sell or rent your personal data to third parties. However, we may share your data with:

Service providers: For payment processing, delivery management, and the provision of services related to the site (subcontractors who respect confidentiality obligations).
Legal authorities: If required by law or to protect our rights, property or user safety.
7. Data Security

We implement appropriate technical and organizational measures to protect your personal data against loss, unauthorized access, disclosure, modification or destruction. However, no method of electronic transmission or storage is completely secure.

8. Your Rights

In accordance with applicable law, you have the following rights regarding your personal data:

Right of access: Obtain a copy of the personal data we hold about you.
Right of rectification: Correct inaccurate or incomplete data.
Right to deletion: Request the deletion of your personal data under certain conditions.
Right to restriction of processing: Restrict the processing of your data in certain situations.
Right to portability: Receive your personal data in a structured and commonly used format, and request its transfer to another data controller.
Right to object: Object to the processing of your personal data for legitimate reasons.
Right to withdraw your consent: When the processing is based on your consent, you can withdraw it at any time.
To exercise your rights, please contact us at the following address: [contact email]. We will respond to your request within the legal time limits.

9. Cookies

The CleanEyes website uses cookies to improve your browsing experience and analyze site usage. You can configure your browser to refuse cookies or notify you when cookies are sent. For more information, see our [Cookie Policy](Cookie Policy URL).

10. Changes to the Privacy Policy

We may update this privacy policy at any time to reflect changes in the law or our practices. We will notify you of any changes by posting the new version on our website. Please check this page regularly to stay informed of changes.

For any questions regarding this privacy policy, please contact us at

To place an order on our site, simply select the products you wish to purchase and add them to your cart.

Once you have completed your selection, click on "Order" and follow the steps to finalize your purchase.

We accept multiple payment methods, such as credit cards, debit cards, Paypal and bank transfers.

You can track the status of your order by logging into your customer account or by using the tracking number provided to you when you confirmed your order.

You can also contact our customer service to obtain information on the status of your order.

We offer several delivery options, such as home delivery, drop-off or store delivery.

Shipping costs and delivery times vary depending on the option you choose. You can select the option that suits you best when you finalize your order.

If you wish to cancel or modify your order, please contact us as soon as possible. If your order has already been shipped, it may be difficult to modify or cancel it.

In this case, you may need to wait to receive your order and return it in accordance with our return policy.

Delivery times vary depending on the delivery option chosen when ordering.

Delivery time is generally between 7 and 14 working days.

If you wish to return a product, please contact us for return instructions.

Please note that products must be returned in their original packaging and in perfect condition. Return shipping costs are your responsibility.

To use a discount code, simply enter it in the box provided during checkout.

The promotion will be applied directly to the price of the product.

A facial cleansing stick is a solid skincare product designed to deeply cleanse your skin. Its compact, pen-like format makes it convenient for precise and easy use.

This product is suitable for all skin types: normal, oily, dry, or combination. It’s also gentle enough for sensitive skin.

Dampen your face with warm water.

Apply the stick directly to your skin by drawing lines on areas you want to cleanse.

Gently massage with your fingers to create a lather, then rinse thoroughly.

Some cleansing sticks can remove light makeup. For waterproof makeup, it’s best to use a dedicated makeup remover first.

Yes, the cleansing stick is designed for daily use. However, if you have sensitive skin, start by using it 2–3 times a week.

Yes, the cleansing stick is unisex and ideal for anyone looking for a simple and effective facial cleansing solution.

A facial massaging stylet is a small, ergonomic device designed to provide gentle facial massages. It uses vibrations, micro-currents, or heat to stimulate blood circulation, relax muscles, and improve the appearance of the skin.

Prepare your skin: Start by cleansing your face to remove any impurities.

Apply your skincare products: Serums or moisturizers to enhance the effects of the massage.

Use the stylet: Move the stylet in circular motions or follow the product’s instructions to gently massage different areas of your face, such as the eyes, cheekbones, jawline, and forehead.

Frequency of use: It’s recommended to use it daily or several times a week for optimal results.

The main benefits include:

  • Reduced signs of fatigue: Helps decrease puffiness and dark circles.
  • Improved complexion: Stimulates blood circulation for a brighter, more radiant skin tone.
  • Smoothing of wrinkles and fine lines: Toning and firming effects on the skin.
  • Relaxation: Relieves facial tension and helps reduce stress.

Yes, the facial massaging stylet is suitable for all skin types, even the most sensitive. Its gentle vibrations and ergonomic design ensure a comfortable massage without irritating the skin.

Yes, the facial massaging stylet is especially effective for the delicate eye area. It helps reduce puffiness, alleviate dark circles, and gently relax the skin around the eyes.

Results vary from person to person, but generally, after a few weeks of regular use, you may notice a brighter complexion, firmer skin, and reduced signs of fatigue. The effects strengthen with continued use.

Yes, it’s recommended to use the facial massaging stylet with your usual serums, creams, or oils. The massage helps the active ingredients penetrate the skin more effectively, maximizing their benefits.

Yes, it’s very easy to use. Simply turn it on, apply it to the areas you want to treat, and follow the recommended movements. It is compact and lightweight, making it easy to use even on the go.

This depends on the model, but many facial massaging stylets are rechargeable via USB or use batteries. Check the product specifications for more details.

While the facial massaging stylet is an excellent tool for improving the appearance of your skin and relaxing, it doesn't fully replace professional treatments. However, it provides an effective solution for daily at-home care