Return policy

At CLEAN EYES, customer satisfaction is our priority. If you are not completely satisfied with your purchase, we have implemented a simple and clear return policy to allow you to return or exchange your products without hassle.

1. Return Period

You have 30 days from the date of receipt of your order to return one or more items to us if you are not satisfied.

2. Return Conditions

To be eligible for a return, the item must meet the following conditions:

Be unused and in perfect condition, with the original labels still attached.
Be returned in its original packaging.
Not show any signs of wear, washing or damage.
3. Return Process

If you wish to return an item, follow these steps:

Contact our customer service by email at [contact email] or via the contact form on our site by indicating your order number and the items you wish to return.
You will then receive an email with return instructions and a prepaid return label.
Carefully pack the item in its original packaging and affix the return label to the package.
Drop off the package at your nearest post office or an approved collection point.
4. Return Fees

Returns are free for all orders. You will not have to pay anything upfront for the return of your package.

5. Refunds

Once we have received and inspected the returned item(s), we will send you a confirmation email. If the return is approved, the refund will be made to the original method of payment within 5 to 10 business days. The refunded amount will include the price of the returned items as well as the initial delivery costs, if applicable.

6. Exchanges

If you wish to exchange an item for another size, color or model, please contact us so that we can check the availability of the desired item. The exchange will be processed once the original item has been returned and inspected.

7. Ineligible Items

The following items cannot be returned or exchanged unless they are defective or damaged upon receipt:

Custom or custom-made items.
Sale or promotional items.
8. Defective or Damaged Items

If you receive a defective or damaged item, please notify us within 48 hours of receipt. We will send you a prepaid return label and either exchange or issue a full refund.

9. Contact Us

For any questions regarding our return policy or your order, you can reach us:

By email: info.omyplaid.com
Via our contact form contact]https://Cleaneyes/pages/contact
Thank you for trusting Cleaneyes, and do not hesitate to contact us for any further assistance.

To place an order on our site, simply select the products you wish to purchase and add them to your cart.

Once you have completed your selection, click on "Order" and follow the steps to finalize your purchase.

We accept multiple payment methods, such as credit cards, debit cards, Paypal and bank transfers.

You can track the status of your order by logging into your customer account or by using the tracking number provided to you when you confirmed your order.

You can also contact our customer service to obtain information on the status of your order.

We offer several delivery options, such as home delivery, drop-off or store delivery.

Shipping costs and delivery times vary depending on the option you choose. You can select the option that suits you best when you finalize your order.

If you wish to cancel or modify your order, please contact us as soon as possible. If your order has already been shipped, it may be difficult to modify or cancel it.

In this case, you may need to wait to receive your order and return it in accordance with our return policy.

Delivery times vary depending on the delivery option chosen when ordering.

Delivery time is generally between 7 and 14 working days.

If you wish to return a product, please contact us for return instructions.

Please note that products must be returned in their original packaging and in perfect condition. Return shipping costs are your responsibility.

To use a discount code, simply enter it in the box provided during checkout.

The promotion will be applied directly to the price of the product.

A facial cleansing stick is a solid skincare product designed to deeply cleanse your skin. Its compact, pen-like format makes it convenient for precise and easy use.

This product is suitable for all skin types: normal, oily, dry, or combination. It’s also gentle enough for sensitive skin.

Dampen your face with warm water.

Apply the stick directly to your skin by drawing lines on areas you want to cleanse.

Gently massage with your fingers to create a lather, then rinse thoroughly.

Some cleansing sticks can remove light makeup. For waterproof makeup, it’s best to use a dedicated makeup remover first.

Yes, the cleansing stick is designed for daily use. However, if you have sensitive skin, start by using it 2–3 times a week.

Yes, the cleansing stick is unisex and ideal for anyone looking for a simple and effective facial cleansing solution.

A facial massaging stylet is a small, ergonomic device designed to provide gentle facial massages. It uses vibrations, micro-currents, or heat to stimulate blood circulation, relax muscles, and improve the appearance of the skin.

Prepare your skin: Start by cleansing your face to remove any impurities.

Apply your skincare products: Serums or moisturizers to enhance the effects of the massage.

Use the stylet: Move the stylet in circular motions or follow the product’s instructions to gently massage different areas of your face, such as the eyes, cheekbones, jawline, and forehead.

Frequency of use: It’s recommended to use it daily or several times a week for optimal results.

The main benefits include:

  • Reduced signs of fatigue: Helps decrease puffiness and dark circles.
  • Improved complexion: Stimulates blood circulation for a brighter, more radiant skin tone.
  • Smoothing of wrinkles and fine lines: Toning and firming effects on the skin.
  • Relaxation: Relieves facial tension and helps reduce stress.

Yes, the facial massaging stylet is suitable for all skin types, even the most sensitive. Its gentle vibrations and ergonomic design ensure a comfortable massage without irritating the skin.

Yes, the facial massaging stylet is especially effective for the delicate eye area. It helps reduce puffiness, alleviate dark circles, and gently relax the skin around the eyes.

Results vary from person to person, but generally, after a few weeks of regular use, you may notice a brighter complexion, firmer skin, and reduced signs of fatigue. The effects strengthen with continued use.

Yes, it’s recommended to use the facial massaging stylet with your usual serums, creams, or oils. The massage helps the active ingredients penetrate the skin more effectively, maximizing their benefits.

Yes, it’s very easy to use. Simply turn it on, apply it to the areas you want to treat, and follow the recommended movements. It is compact and lightweight, making it easy to use even on the go.

This depends on the model, but many facial massaging stylets are rechargeable via USB or use batteries. Check the product specifications for more details.

While the facial massaging stylet is an excellent tool for improving the appearance of your skin and relaxing, it doesn't fully replace professional treatments. However, it provides an effective solution for daily at-home care