Refund policy

At CLEAN EYES, customer satisfaction is our priority. If you are not completely satisfied with your purchase, we have implemented a simple and clear return policy to allow you to return or exchange your products without hassle.

1. Return Period

You have 30 days from the date of receipt of your order to return one or more items to us if you are not satisfied.

2. Return Conditions

To be eligible for a return, the item must meet the following conditions:

Be unused and in perfect condition, with the original labels still attached.
Be returned in its original packaging.
Not show any signs of wear, washing or damage.
3. Return Process

If you wish to return an item, follow these steps:

Contact our customer service by email at [contact email] or via the contact form on our site by indicating your order number and the items you wish to return.
You will then receive an email with return instructions and a prepaid return label.
Carefully pack the item in its original packaging and affix the return label to the package.
Drop off the package at your nearest post office or an approved collection point.
4. Return Fees

Returns are free for all orders. You will not have to pay anything upfront for the return of your package.

5. Refunds

Once we have received and inspected the returned item(s), we will send you a confirmation email. If the return is approved, the refund will be made to the original method of payment within 5 to 10 business days. The refunded amount will include the price of the returned items as well as the initial delivery costs, if applicable.

6. Exchanges

If you wish to exchange an item for another size, color or model, please contact us so that we can check the availability of the desired item. The exchange will be processed once the original item has been returned and inspected.

7. Ineligible Items

The following items cannot be returned or exchanged unless they are defective or damaged upon receipt:

Custom or custom-made items.
Sale or promotional items.
8. Defective or Damaged Items

If you receive a defective or damaged item, please notify us within 48 hours of receipt. We will send you a prepaid return label and either exchange or issue a full refund.

9. Contact Us

For any questions regarding our return policy or your order, you can reach us:

By email: info.omyplaid.com
Via our contact form contact]https://Cleaneyes/pages/contact
Thank you for trusting Cleaneyes, and do not hesitate to contact us for any further assistance.